A Sixty–Minute Response Guarantee
We offer a 60–minute response warranty for each trouble ticket or email that you submit to the client support staff. We’ll swiftly respond to all the standard enquiries and forward right away the matter to our sysadmins in case any additional assistance is needed. If you make use of the Optional Admin Services package, we will carry out any of the included tasks at a time that has been discussed with you preliminary.
A First–Rate Customer Care Service
We’ll be at your disposal 24–7 to answer any queries that you may have regarding our Web Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also need assistance handling server management procedures, you can have a glance at our Optional Admin Services package, which includes backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting procedures
A User–Friendly Help Section
We have provided the Web Hosting Control Panel with a circumstantial knowledgebase, which includes elaborate explanations of its features and functionalities. What’s more, we have created detailed video tutorials that will further explain to you how to perform a specific task or resolve a commonly experienced problem. The instructional articles and the tutorial video clips are readily reachable from every section of the Web Hosting Control Panel through the Videos and Help buttons situated in the top right corner.