24/7 Customer Support in Cloud Web Hosting
The customer and technical support services for our cloud web hosting plans are twenty-four-seven, thus you can forget about waiting for a few days to receive assistance. In case you aren't our client yet, you can call us, chat with a representative or send an email. If you do have an account, you're able to open a support ticket in addition to the other three methods of communication. You are able to choose the most suitable way to contact us based on what your location is or what kind of equipment you are using. We are able to help you for more or less any webhosting-related question that you may have or issue that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you could open a ticket, but even then the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to receive prompt help, especially if your web site is not working effectively for whatever reason. Our semi-dedicated hosting plans include 24/7 customer and tech support, thus if something comes up, you're able to use a number of methods to contact us - phone line with a few local numbers worldwide, live chat, email messages and tickets. The first two options are for billing, pre-sales and basic matters, so in case you don't have an account yet, for example, you will be able to get more details for our solutions, or we will help you with less difficult technical matters. The next two methods are for strictly tech issues or anything that is more time-consuming considering that it is much easier to track the dialogue between you and our technical support team. The warranted max answer time for them is just one hour, the typical one - 15-20 min, so you will not need to wait for an entire day so as to receive assistance like you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through us, you can get in touch with us 24/7 for any server-related issue or forvarious problems and questions regarding the pre-installed software your server is equipped with. In case you haven't obtained your VPS server package yet, you can find out more information about our services by giving us a telephone call or by employing the live chat service. For more tech problems, you should send an e-mail message or open a trouble ticket through your billing Control Panel and you'll receive assistance within less than an hour irrespective of the time of the day, even on holidays and weekends. The typical answer time generally doesn't exceed 30 mins. In case you'd like to have assistance with third-party software, you will be able to use the Managed Services upgrade which you can add to every single VPS plan and our administrators will assist you with any installation or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we supply feature 24/7 support via numerous means of communication and with a 1-hour max reply time guarantee. In case you want to learn more about the plans or you have various billing or general questions, you will be able to call one of the local numbers that we have internationally or you may use our live chat service and speak with a live agent. For entirely technical problems which require some help from a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, since these channels are more appropriate to monitor a particular issue. The answer time for them rarely exceeds half an hour, therefore you can forget about having to wait for a full day so as to get assistance. The support service is available for any server-related matters, and the pre-installed software. If you need help with third-party apps, you may consider acquiring the Managed Services upgrade that we supply for all packages.