There are a lot of cloud web hosting suppliers on the market today, yet the majority of them are resellers that have restricted resources, particularly in terms of support. A good way to distinguish them is the option to reach the company by phone. The type of support that you can get through this particular channel of communication varies based on the service provider - several of them offer experienced phone support, many others offer general and customer support only as some issues are more time-consuming and it would be quicker to be resolved with a ticket, particularly if the situation needs to be escalated. However, it's good to know that you could always reach your web hosting provider because there are various small issues that can be managed easily and in a very timely manner through a telephone call, not mentioning that you're able to get more details regarding the services before you become a client.

Phone Support in Cloud Web Hosting

All of our cloud web hosting packages include phone support fourteen hrs a day even on public holidays, so if you do not have an account yet, you are able to call us and learn more about our services or if we'll meet the system requirements for your websites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so that you're able to contact the number that is closer to you. In case you are an existing customer, we will assist you promptly with all of the general and billing issues and with multiple technical issues in order to save you time and efforts - we acknowledge the fact that in some cases it is quicker to speak with a live person so as to get things done right away. Of course, some problems cannot be taken care of on the telephone, so in such a case you have the option to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

Any time you want more information for the semi-dedicated hosting plans that we offer, you will be able to call any of the three support phone lines that we have worldwide - in the U.S.A., the United Kingdom and Australia. By doing this, you have the option to check in advance if our solutions are appropriate for your sites. If you're already our client and you own a semi-dedicated account, you'll be able to reach us on the phone for fourteen hours a day about any kind of billing or basic issues. For strictly technical matters you will be able to use our ticketing system in order to get in touch with our technical support because sometroubles simply require longer time to be taken care of, but we can help you over the phone with countless minor tech issues as well, saving you the time and efforts.