One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max response time for any support ticket that you open or any email that you send is just one hour, even if you contact us on weekends and legal holidays. Regardless of the nature of your issue or inquiry, we’ll lend you a hand straight away and will provide you with the necessary information to solve any problem with your sites. The actual response time commonly doesn’t surpass fifteen-twenty minutes, so you can just forget about waiting around for hours and hours to get an issue resolved or what is even worse than that – waiting all day only to receive a reply that more info is required whilst nothing’s fixed. We will assist you in a jiffy merely because we understand how valuable time can be in the dynamic Internet era. The sixty-minute response time guarantee applies to any billing or technical inquiry that you might have relating to our Linux cloud web hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we know just how important it is to obtain swift support, we guarantee that you’ll never have to wait for more than an hour to get an answer to any ticket that you open via your semi-dedicated server Control Panel. The fact is, you’ll seldom need to wait around for more than 20-30 minutes and this applies to any issue no matter what its nature is – general, technical or billing. Plus, our tech and customer support staff is on duty 24/7, which is why even in case you send a ticket during holidays, you’ll always receive an instant reply, which will contain the answer to an enquiry, the solution to a problem or the info required to solve an issue yourself – if there is something that you need to do on your end. With us, you won't ever have to spend an entire day waiting for a response like you would with a lot of other companies.