Should you ever experience a problem with your website and be unable to cope with it yourself, ask the web hosting company’s technical support team to assist you to get the website back online. A swift resolution would be the most favorable scenario, but many companies reply within twenty four hours or even more, especially if you’re working with a reseller. Even if your problem can be quickly resolved, your site may not work correctly or it may not be available whatsoever for a prolonged period of time, so you may lose prospective customers since it is pretty unlikely that anybody will enthusiastically come back to a website that’s broken. With that said, you should make sure not only that you can reach your web hosting provider, but also that they can respond and assist you in a well-timed fashion. If an application update does not proceed smoothly or if you delete something incidentally, for instance, the website should be restored speedily in order to prevent extended inaccessibility.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max response time for any support ticket that you open or any email that you send is just one hour, even if you contact us on weekends and legal holidays. Regardless of the nature of your issue or inquiry, we’ll lend you a hand straight away and will provide you with the necessary information to solve any problem with your sites. The actual response time commonly doesn’t surpass fifteen-twenty minutes, so you can just forget about waiting around for hours and hours to get an issue resolved or what is even worse than that – waiting all day only to receive a reply that more info is required whilst nothing’s fixed. We will assist you in a jiffy merely because we understand how valuable time can be in the dynamic Internet era. The sixty-minute response time guarantee applies to any billing or technical inquiry that you might have relating to our Linux cloud web hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we know just how important it is to obtain swift support, we guarantee that you’ll never have to wait for more than an hour to get an answer to any ticket that you open via your semi-dedicated server Control Panel. The fact is, you’ll seldom need to wait around for more than 20-30 minutes and this applies to any issue no matter what its nature is – general, technical or billing. Plus, our tech and customer support staff is on duty 24/7, which is why even in case you send a ticket during holidays, you’ll always receive an instant reply, which will contain the answer to an enquiry, the solution to a problem or the info required to solve an issue yourself – if there is something that you need to do on your end. With us, you won't ever have to spend an entire day waiting for a response like you would with a lot of other companies.