A live chat is among the methods of communication supplied by some hosting companies as part of their support service. Determined by the provider, the chat can be used for pre-sales, billing and/or technical support. This way of communication is faster as compared to a support ticket and it makes it much less likely to misspell or misunderstand something in comparison to a call with a representative. Furthermore, if the trouble that you have requires some time to be examined and taken care of, you can do something different in the meantime rather than just waiting, as you'd have to do if you call. Also, you can use a live chat assistance service free of charge as long as you have Internet accessibility even if your web hosting supplier is based in another country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Web Hosting

In addition to the phone and ticket support, we supply live chat support as well. You'll be able to contact us every day, including holidays and weekends, and we will give you more info about the Linux cloud web hosting that we provide if you are not a customer yet, or about common and billing questions when you already have a user profile. Though for solely tech matters you need to open a ticket to the technical assistance team, since such issues will need more time to be dealt with, you may still contact us on the live chat for some tech details. To give you an example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we provide with our semi-dedicated hosting plans, you're able to find the the right answers for any questions you may have or get a lot of problems taken care of in no time. The chat service is accessible every single day, therefore you're able to speak with an agent even on weekends and holidays. In the event that you are not sure which plan is better for your websites or if our outstanding cloud hosting platform covers some system requirements, you may join the live chat before buying anything. If you're an existing customer, you can find more information about account settings, billing issues and a variety of common tech troubles you may encounter, for example if you cannot install an e-mail account in a client on your personal computer. The live chat will save you a considerable amount of time regardless where you are or when you get in touch with us.