If you’ve purchased a hosting plan and you have certain queries connected to a concrete function/feature, or if you’ve run into some complication and you need assistance, you should be able to touch base with the respective customer service team. All hosting providers use a ticketing system regardless of whether they provide other means of contacting them aside from it or not, as the fastest way to deal with an issue most often is to submit a ticket. This form of communication makes the replies exchanged by both parties simple to track and enables the client support team representatives to escalate the problem in the event that, for instance, a server administrator needs to get involved. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you need to use at least two different accounts to get in touch with the client service team and to actually manage the hosting space. Non-stop switching between the accounts may often be a headache, not to mention the fact that it requires lots of time for most web hosting companies to answer the tickets themselves.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you won’t ever need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst browsing your website files or configuring various account settings. The ticketing system is being strictly monitored 24x7 by our help desk team members and the response time is maximum 60 minutes, but it seldom takes more than twenty minutes to receive support. In contrast to some other companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request information in relation to any billing or technical issue. Also, you can see a collection of informational articles, which will help you deal with the most commonly confronted issues on your own.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with our company and you want to contact our client care staff, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different help desk support platform like you will need to do with the vast majority of web hosting providers on the marketplace. Our integrated ticketing system will allow you to open a new ticket without any efforts and to go through older tickets using a clever search filter. In addition, you will be able to take a look at the relevant knowledgebase articles that our system will present you with on the basis of the problem category that you select for your new ticket. You can do all the above-mentioned procedures without leaving your Control Panel at any time, which implies that in case you face any difficulty or have an enquiry, you can contact our technicians and fix the particular problem in less than one hour using one single support platform.