Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you won’t ever need to sign out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst browsing your website files or configuring various account settings. The ticketing system is being strictly monitored 24x7 by our help desk team members and the response time is maximum 60 minutes, but it seldom takes more than twenty minutes to receive support. In contrast to some other companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you want and request information in relation to any billing or technical issue. Also, you can see a collection of informational articles, which will help you deal with the most commonly confronted issues on your own.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with our company and you want to contact our client care staff, you’ll be able to send a ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different help desk support platform like you will need to do with the vast majority of web hosting providers on the marketplace. Our integrated ticketing system will allow you to open a new ticket without any efforts and to go through older tickets using a clever search filter. In addition, you will be able to take a look at the relevant knowledgebase articles that our system will present you with on the basis of the problem category that you select for your new ticket. You can do all the above-mentioned procedures without leaving your Control Panel at any time, which implies that in case you face any difficulty or have an enquiry, you can contact our technicians and fix the particular problem in less than one hour using one single support platform.